`
Warranty
I try to build the best and most trouble free harps I can, therefore the harp should be free of defects in materials and workmanship at the time of delivery, and a limited 5 year warranty against functional defects in materials and workmanship is extended to the original purchaser from the date of delivery. In the unlikely event of a defect in materials or workmanship, the harp will be repaired free of charge as to both materials and labour. Fisher Harps reserves the sole right to determine the validity of a warranty claim.
The warranty does not cover:
-
Normal wear and tear on any part of the instrument.
-
Setups, lever regulation or regular maintenance.
-
Replacement of broken of strings (unless you break a string during the first month of ownership, then I will send you a replacement).
-
Damage caused by accident, neglect, abuse, aging, fire, Acts of Nature, or extremes of temperature or humidity (see note below).
-
Unauthorized repair or damage due to the use of improper strings (such as high-tension pedal harp strings).
-
Normal humidity cracks in the wood due to excessive dryness, especially in solid wood (unveneered) soundboards .
-
Slight 'hairlines' or movement of wood joints as they 'settle in' and shift a bit as the tree gets used to being a harp.
-
'Tone' or 'sound quality' because it is a subjective matter.
-
Damage that occurs during shipping (contact the shipper for a claim, as the harp's always shipped fully insured).
-
Lack of merchantability, fitness for use or consequential damages due of loss of use.
Please contact me regarding warranty claims, to receive authorization for return. The customer is responsible for return shipping costs, and using the original crate or facsimile. I will pay the return shipping back to you for repairs done under warranty. For all other repairs and maintenance, the customer is responsible for both 'to and from' shipping expenses.
Harpmaker's Notes On The Real World:
In the real world, harps get subjected to a lot of bumps and scrapes, they fall over, get too hot or cold, dry or humid. It's best to keep them around 40-50% humidity and 70F/20C. In other words, if you are uncomfortable, probably so is your harp. As a rule of thumb, the humidity range should be kept within 25-75%, and the temperature should not exceed 90F/33C. Wood can crack under stress, heat and dryness, and glues can soften with high heat and humidity.
Please don't leave a harp out in the sun, near a vent for heating/air conditioning, a fireplace or wood stove, in the car on hot days (better to cover with quilts & space blankets if you're going to leave it there for awhile), or in the case of hot, arid climates, having the harp in a car with the air conditioner running can reduce the relative humidity to below 10%! The same goes for driving around in numbing, dry cold, with your car heater on. It's best to purchase a 'Dampit' or other guitar humidity device (or use a wet sponge in a baggie. Poke holes in the baggie so the air can circulate) and keep it in your harp sound box at all times that the humidity is low. Purchase a humidity indicator (hygrometer) from a store like Radio Shack, or use the little relative humidity gauge that comes with the guitar humidifiers. I use a floor model house humidifier during the winter months to keep my house and shop at about 35% humidity. In the summer, I use the air conditioner and a shop dehumidifier to keep the humidity about 45%.
New strings on a new harp can sometimes break prematurely, as they undergo a bit of extra stress during lever installation and regulation, and in shipment and initial tuning at it's new home. If a string breaks within the first month, let me know, and I will send you a replacement free of charge.
My goal has always been to build a quality, beautiful musical instrument, that is as much a work of art as it is functional. I'm not happy until you are happy and work hard to see to it that your concerns and needs are taken care of in the unlikely event something does happen.